Privacy Policy

1. Introduction

SmoothOceanTrip ("we," "our," or "us") prioritizes the privacy of your personal information. This Privacy Policy details the ways in which we collect, utilize, disclose, and protect the information you provide when you access our website smoothoceantrip.sbs or use our yacht charter services.

Your acceptance of the data practices outlined in this policy is assumed upon your use of our services. This policy adheres to privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy legislations in Canada.

2. Information We Collect

2.1 Personal Information

Personal information that you willingly supply to us includes information gathered when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete any forms on our website
• Engage in our surveys or promotional events

Such information may contain:

• Identification and contact details (email, telephone, residential address)
• Financial details (managed securely by our third-party providers)
• Preferences and specifications for your yacht charter
• Secondary contact details
• Food preferences or health-related data (if relayed to us)

2.2 Information Collected Automatically

We automatically gather specific details about your device and how you engage with our website:

• IP address and geographical details
• Type and version of web browser
• Web pages you visit and duration of visit on our site
• Source websites
• Device specifications (model, screen size, etc.)

2.3 Cookies and Similar Technologies

For an enhanced experience on our site, we employ cookies and related technologies. These tools are instrumental for us to:

• Store your customized settings
• Analyze our website's operation and performance
• Deliver tailored content
• Refine our services

Your cookie preferences can be managed through your browser settings or our cookie consent tool.

3. Utilization of Your Information

The information we collect is used for several reasons such as:

• Delivering Services: For the provision of yacht charter services, processing of reservations, and communicating regarding your booking.
• Customer Service: To address your questions and provide necessary support
• Financial Transactions: To manage payments and billing specifics
• Safety and Security: To ensure secure operations and safeguard against fraudulent activity
• Promotional Activities: To distribute marketing materials and updates with your consent.
• Website Enhancement: To examine user behavior patterns and advance our website's functionality
• Adhering to Legal Obligations: To comply with the prevailing laws and legal regulations.

4. Disclosure and Sharing of Information

Your personal information is neither sold, traded, nor rented out to third parties. Information sharing can occur in scenarios such as:

4.1 Third-Party Service Providers

We may share details with reliable service providers who support us in various services like processing payments, website hosting and maintenance, email campaigns, monitoring analytics, and offering customer service.

4.2 Compliance with Laws

Your information could be disclosed when legally mandated or in response to legal proceedings such as court orders, in cases of emergencies, or as part of investigating possible illegal actions.

4.3 Business Transitions

In the event of business restructures, like mergers or acquisitions, or the sale of company assets, we may transfer your information as a business asset.

5. Information Security

We take reasonable technological and organizational security measures to shield your personal information from unauthorized access, changes, disclosure, or destruction. These include encryption, secure servers, controlled access, constant evaluations, and staff training.

Regrettably, no method of digital transmission or storage is entirely secure. Absolute security of your personal information cannot be fully guaranteed.

6. Retention of Data

Personal information is retained only as long as necessary for the fulfillment of the purposes it was collected for or as mandated by legal requirements. Typical retention periods are as follows:

• Booking records: 7 years for tax and legal reasons
• Marketing correspondence: until you opt out or request deletion
• Website analytics data: 26 months
• Customer service records: 3 years following the last interaction

7. Your Rights and Choices

You have rights such as obtaining access to your data, correction, erasure (as per legal conditions), data portability, opting out of marketing, and controlling cookies. To action these rights, please reach out to us using the provided contact information.

8. External Services

8.1 Use of Google Analytics

Google Analytics assists us in understanding website usage. It can be opted out of through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interfaces

Our website incorporates links to social media platforms which operate under their own privacy policies.

8.3 Payment Service Providers

Financial transactions are managed by third-party processors compliant with the standards of the Payment Card Industry Data Security Standard (PCI DSS).

9. International Transfer of Data

Your information may be processed in countries foreign to Germany. We maintain sufficient precautions in line with the applicable privacy legislation to secure your data.

10. Privacy of Minors

We do not target individuals below the age of 13 with our services, nor do we knowingly gather their personal data. Should you believe that a minor has provided such information to us, contact us immediately.

11. Amendments to the Privacy Policy

This Privacy Policy may be revised to mirror changes in our procedures or legal mandates. Such modifications will be communicated by updating the policy on our website, informing registered members via email, or displaying a notice on our platform. Continual use after the modification date indicates your agreement to the new terms.

12. How to Contact Us

Should you have any questions regarding this Privacy Policy or our handling of your data, please get in touch with us:

13. Google Ads User Consent Policy Compliance

We adhere to the consent policy of Google Ads regarding users. Your cookie and tracking preferences can be updated at any time via our cookie settings.